Job Description: Cafe Assistant

Position: Cafe Assistant
Location: Birmingham
Employment Type: Full-Time/Part-Time
Reports To: Cafe Manager

Job Summary:

We are seeking a friendly, efficient, and motivated Cafe Assistant to join our team. As a Cafe Assistant, you will play a vital role in delivering exceptional customer service and ensuring a pleasant dining experience for our customers. You will be responsible for preparing and serving beverages and food items, maintaining cleanliness, and supporting the overall operations of the cafe.

Key Responsibilities:

• Customer Service:
  • Greet customers warmly and provide excellent service throughout their visit.
  • Take customer orders accurately, answering any questions about the menu.
  • Serve food and beverages promptly, ensuring all orders are correct and well-presented.
  • Handle customer inquiries and resolve any issues or complaints in a professional manner.
• Food and Beverage Preparation:
  • Prepare and serve a variety of hot and cold beverages, such as coffee, tea, and smoothies.
  • Assist in the preparation of light meals, sandwiches, salads, and baked goods.
  • Ensure food safety standards are maintained during preparation and serving.
• Cash Handling:
  • Operate the cash register, process transactions accurately, and handle cash/credit payments.
  • Balance the cash register at the end of the shift and report any discrepancies.
• Cafe Maintenance:
  • Keep the cafe area clean and organized, including tables, counters, and equipment.
  • Restock supplies, such as coffee beans, milk, and condiments, as needed.
  • Assist with opening and closing duties, including setting up and shutting down equipment.
• Team Collaboration:
  • Work closely with other team members to ensure smooth cafe operations.
  • Assist in training new staff members, if required.

Qualifications:

• Experience:
  • Previous experience in a cafe, restaurant, or customer service role is preferred but not required.
  • Basic knowledge of food and beverage preparation is an asset.
• Skills:
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong attention to detail and commitment to cleanliness and hygiene.
  • Basic math skills for handling transactions.
• Personal Attributes:
  • Friendly, approachable, and customer-focused attitude.
  • Reliable, punctual, and a strong team player.
  • Willingness to learn and adapt to new tasks.

Working Conditions:

• Ability to stand for extended periods and perform physical tasks, such as lifting and carrying supplies.
• Flexible schedule, including availability to work weekends and holidays, as required.